Check-in/out Times
Rooms can be occupied from 2pm and self-catering cottages from 4pm on the day of arrival, although you are welcome to arrive at The Grove earlier if you wish. Rooms and cottages should be vacated by 10:30am on the day of departure.
Payment
Please refer to your individual booking T&Cs for payment, cancellation and deposit terms.
Event refunds
Refunds for events are subject to a £2 admin fee for each ticket. Cancellations by the guest must be made at least two weeks prior to all events to be liable for a refund.
Pre-paid Rates – Vouchers / Experience Stays
All pre-paid rates, such as our Stay & Play and Grove & Gardens rates are fully pre-payable, non-refunable and non-changeable. The Grove accepts no liability if adverse weather conditions affect play at the golf club or the opening of the gardens, or necessitate closure. However, in certain circumstances, The Grove will offer a refund for the green fees or gardens admission, although a full refund of the accommodation charges cannot be offered.
Changes to Bookings
If you wish to amend your booking please advise us as soon as possible and we will make every effort to meet your requirements. When a booking date is changed, The Grove Cromer reserves the right to determine which room rate to charge.
Cancellations by the Guest
Please refer to your individual booking T&Cs for payment, cancellation and deposit terms. (For bookings made prior to 5th January 2026, cancellations by the guest are fully chargeable if made withing 4 weeks of arrival date, cancellations prior to 4 weeks of arrival date can be transferred to a later date, and deposit paid is non-refundable).
The Grove reserves the right to charge administration fees on any refunds.
Restaurant and event cancellation by the Guest
Cancellations less than two weeks prior to event bookings will be charged at 100% of ticket rate or £50 per person for a restaurant table booking, whichever is greater.
For restaurant bookings of 8 people or over, bank details will be required upon booking. If a reservation is cancelled within 24 hours of arrival time, The Grove reserves the right to charge £50 per person.
Cancellations by The Grove
The Grove reserves the right to cancel any booking without liability on its part in the event of any damage or destruction to the facilities by fire or flood or cause beyond the control of The Grove which shall prevent it from performing its obligation in connection with any booking. The Grove will not be responsible for any consequential loss arising from such circumstances. The Grove strongly recommends that guests purchase Holiday/Travel Insurance.
In the event that The Grove is forced to cancel your booking, we can hold the value of your booking on account for you to rebook for up to one year from stay date.
The Grove reserves the right to charge administration fees on any refunds.
Return of Room Keys
There will be a £25 charge should a guest lose, damage or fail to return keys.
Parking
Parking is available on the drive at the front of The Grove and in the designated spaces adjacent to the cottages. Cars are parked at their owners’ and drivers’ risk and The Grove cannot accept responsibility for any damage or theft occurring to vehicles. If a vehicle is left in the car park without the consent of The Grove, we reserve the right to remove the vehicle at the owner’s expense.
Children
All children are the responsibility of their parents/carers and must be under supervision at all times.
Pets
With the exception of assistance dogs, no pets are allowed within the hotel bar, lounge or dining rooms. Well-behaved dogs are welcome in the Orchard Rooms and in all our cottages except ‘The Cottage’, for a small charge. Guests with long-haired dogs may be liable for an additional cleaning surcharge.
Housekeeping
We would kindly request that rooms and cottages are kept in a reasonable order. Should excessive cleaning be required a surcharge will be added to account for this.
Smoking
In line with government legislation, smoking is prohibited in all buildings at The Grove. Guests who breach our no smoking policy will be charged for de-fuming costs. A fine of £200 will be levied per guest.
Food and Drink
The Grove is fully licensed and guests are welcome to reserve tables in our restaurant. With the exception of within the self-catering cottages, only food, drinks and alcohol bought at The Grove may be consumed on the premises without our express advance permission, in which case a corkage fee will apply.
Inappropriate Behaviour
All our guests have the right to be treated with dignity and respect. Should the management deem any actions by a guest inappropriate, or if any illegal or inappropriate behaviour is brought to the attention of the management, The Grove reserves the right, after any allegations have been investigated, to take action against the guest, which may entail asking the guest to leave or involving the police.
Damage to Property
We reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent or reckless acts of the guest to any property of The Grove. We will however make every effort to rectify any damage internally prior to contacting specialists to make the repairs.
Removal of Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges.
Tampering with Fire Detection Systems and Fire Fighting Equipment
We reserve the right to take action against any person found to have tampered/interfered with any fire protection equipment throughout The Grove. Guests found to have tampered with such equipment will be charged with any costs incurred by The Grove due to their actions and may be asked to leave. Depending on the severity of the guest actions, the police may be contacted.
Lost Property
The Grove is not liable for any loss or damage to the property of the client or any person as may occur within the constraints of the Hotel Proprietors Act 1956. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by The Grove.
Glamping
If exceptionally bad weather is forecast or occurs (such as extremely high winds and storms), The Grove Glamping may have to cancel or curtail your stay for safety reasons. In this event, a full refund will be issued only for any money paid to The Grove Glamping. The Grove Glamping is unlikely to be able to provide alternative accommodation. It is therefore advisable to purchase holiday insurance to cover against any further costs incurred.
Use of the Grounds
We are pleased for guests to use facilities within our grounds, including any play equipment, but point out that we cannot accept responsibility for any accident or injury which might occur whilst using these facilities.
Swimming Pool
- The swimming pool is available for use between 7.30am and 10.00pm, unless otherwise advertised. For safety reasons the pool is kept locked when not in use and the key is available from Reception.
- The pool is on a booking system so it can be used exclusively by one group at a time for 45 minutes.
- Bathroom towels should not be used in the swimming pool. Towels are be provided on request at Reception.
- The pool is not staffed by a supervisor. In the interests of safety, children under 16 must be supervised by an adult; when using the pool there must always be another person in the pool area; diving, running, jumping and dive-bombing are forbidden. All users should read the Pool Safety Operating Procedure and Normal Operating Plan, located on the wall in the table tennis room. The Grove cannot accept responsibility for any accident or injury which might occur whilst using the swimming pool.
** This clause ended on 6th June 2020**